jonahjoinery.com Return and Refund Policy
Welcome to jonahjoinery.com, your go-to destination for all your DIY crafting needs! We want you to be completely satisfied with your purchase, but we understand that sometimes things may not go as planned. Thats why we have outlined our Return and Refund Policy to make the process as easy and transparent as possible for you.
Returns
- Returns must be requested within 30 days of receiving your order by emailing us at [email protected]. Please include your order number and the reason for the return in your email.
- Returned items must be in their original packaging, unused, and in the same condition as when you received them.
- Customers are responsible for the return shipping costs unless otherwise agreed upon with our customer support team.
Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment providers policies.
Exchanges
- If you wish to exchange an item for a different size or color, please email us at [email protected] to arrange the exchange.
- Exchanged items will be shipped out once the original item is received and inspected.
Non-Returnable Items
Some items are non-returnable, including gift cards, downloadable software products, and custom-made or personalized items. These items are not eligible for returns or refunds unless they are defective or damaged upon arrival.
For any further questions or assistance regarding returns and refunds, please contact us at [email protected]. Our dedicated customer support team is here to help you every step of the way.
Thank you for shopping at jonahjoinery.com!